Why can't my recipient pick up money from the agent?

If your recipient can’t pick up the money, please make sure that:

- The payment code provided to the agent is correct
- Your recipient’s photo ID matches the name on the transfer
- Your recipient is at the correct cash pickup location

If the name provided on the transfer is incorrect, please get in touch with our Customer Support team as soon as possible.

Please also note: In May 2020 we started working with new partners, which means we have some new pickup locations in the following countries: Egypt, Jordan, Morocco, Pakistan, Qatar, Turkey, UAE and Yemen. To check that your loved ones go to one of our current pickup locations, choose your destination country here to see a full list.

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