What should I do if the pickup location doesn't recognise Transfer Galaxy?

Since our local partners process cash pickup transfers locally on our behalf, they might not know the name Transfer Galaxy.

Please remember to bring your photo ID, the payment code and the name of the local partner, which you can find in the text.

If you’re still having issues, please ask your sender to contact our Customer Support team. The sender will be able to arrange phone assistance for you.

Please also note: In May 2020 we started working with new partners, which means we have some new pickup locations in the following countries: Egypt, Jordan, Morocco, Pakistan, Qatar, Turkey, UAE and Yemen. To check that your loved ones go to one of our current pickup locations, choose your destination country here to see a full list.

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