Why do I sometimes need to provide extra information when doing a transaction?

Sometimes, we may ask you to provide additional information. This helps us keep your account secure and meet regulatory requirements.
 

The information we request may include things like proof of address or proof of income. We only ask for this when needed—for example, to confirm your address or to ensure that you’re sending your own money.

Transfer Galaxy is built for people who support their loved ones abroad. To keep our service safe and accessible for everyone, we ask all customers to follow these simple guidelines:
  •    Only send your own money 
  •    Only send money to people you know and trust 
  •    Make sure the information you provide is accurate and up to date