Why do I sometimes need to provide extra information when doing a transaction?

Sometimes we might ask you to provide extra information. This is for security reasons and could include proof of address or income, and we ask for this when we have an obligation to establish for example your living address or to ensure that you are sending your own money. Transfer Galaxy is created for us who financially support our loved one far away. To keep it safe and accessible to all, we follow these community rules.
  • Only send your own money.
  • Only send money to people you know.
  • Ensure the information you give us is accurate.
You can read more about this under our Terms and Conditions and Privacy Policy.


Was this article helpful?
3 out of 4 found this helpful