How do I upload my ID through a computer?

 

ID verification through a computer

Use this method if you have saved photos of your ID document on your computer. Make sure not to use unsupported file formats and pictures.
1. Log in using the email and password that you have registered with.
2. Prepare your ID document and click ‘Verify’.
3. Choose the option most applicable to your ID document: passport, driver’s license or ID card.
4. Select the option ‘Upload a saved photo from your computer’.
5. The system will automatically analyse your photo. If it returns a warning, click on the ‘Take again’ button and choose another photo.
6. If there are no warnings, click ‘Confirm’.
7. In case you are using a driver’s license or an ID card, follow the same instructions and upload a clear photo of the back-side of the document.
8. The verification process will start and you will be redirected to a temporary webpage.
9. Once your identity is verified, you will receive a notification by text. The verification normally takes 5-15 minutes depending on your location.
 
ID verification through a computer using a mobile device to take pictures

Use this option if you don’t have any saved photos of your ID document on your computer but have a mobile device you can use to take photos.
1. Log in using the email and password that you have registered with.
2. Prepare your ID documentation and click ‘Verify’.
3. Choose the option most applicable to your ID document: passport, driver’s license or ID card.
4. Select the option ‘Need to use your mobile to take photos?’.
5. Enter your country and the mobile phone number you have specified upon registration. Click ‘Send link’ and leave the browser open.
6. Open the text message on your mobile device and click the link provided. The link directs you to a website that requests you to upload your photos. Click on the camera icon.
7. Take a photo of you ID document from this website and click ‘Confirm’. Click ‘Use photo’.
8. The system will automatically analyse your photo. If it returns a warning, click on the ‘Take again’ button and take a new photo.
9. If there are no warnings, click ‘Confirm’.
10. In case you are using a driver’s license or an ID card, follow the same instructions and upload a clear photo of the back-side of the document.
11. Get back to your computer and click the ‘Submit document’ button in the browser.
12. The verification process will start and you will be redirected to a temporary webpage.
13. Once your identity is verified, you will receive a notification by text. The verification normally takes 5-15 minutes depending on your location.

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